Frequently Asked Questions

---

We deal with both temporary and permanent positions, depending on our clients’ needs. However, we understand that your preferences matter too. If you only want to be considered for permanent roles, we can accommodate that.  

No! Our services to candidates are completely FREE. Whether you secure a temporary or permanent position through us, it is our client who covers our fees—never you. If anyone attempts to charge you, they are acting illegally.

Absolutely. We respect your privacy, especially if you are already employed while seeking new opportunities. We will never contact your current employer or request references without your permission.

Your hourly rate will vary depending on the specific client assignment. However, it will always meet or exceed the National Minimum Wage or National Living Wage applicable at the time of your assignment.

Your total earnings will be based on the number of hours worked, with deductions made at source for tax, National Insurance and Pension Auto-enrolment (unless opted out) in accordance with UK regulations.

Your specific rate of pay will be confirmed as part of your assignment confirmation.

If you have any questions regarding your pay, feel free to contact your consultant.

You may need to complete a timesheet or use a clock-in system at the client’s workplace.

However, we do not require you to submit timesheets for wages — this is handled directly by the client.

All temporary workers are paid weekly, one week in arrears. 

What does this mean?

If you work this week, wages will be paid into your bank account next week. an answer to this item.

Our payroll company will contact you when you start work, they will provide you with logins to their online portal to access payslips. You will also receive a text message from them on Thursday with details of your wages. 

Yes! All eligible workers are automatically enrolled in a workplace pension scheme, if you do not wish to contribute you can choose to opt-out. Your Factsheet will include details of the pension provider and how to contact them.

In the first instance, you should contact your nominated consultant. Their contact details can be found on the Factsheet issued to you when you start work. 

When you start working with us, you’ll receive a Factsheet with details on how to report absences.
 

Depending on the client, you may need to call their absence line or contact your assigned consultant.
 

If you are unable to reach anyone, call our 24-hour emergency contact on 07741 905367.

You will accrue holiday leave in line with government guidelines. 

🔹 Annual Leave Entitlement

• You are entitled to a maximum of 28 days’ paid annual leave per year, including bank holidays.
• NW Recruitment’s holiday year runs from 1st January to 31st December.
• Unused leave cannot be carried over to the next holiday year and must be taken within the year it is accrued.
• Your entitlement is calculated proportionally based on the amount of time worked.

🔹 Additional Leave Entitlement

Under the Agency Workers Regulations 2010, you may become eligible for additional annual leave. If applicable, this will be communicated to you separately.

If you have any questions regarding holiday entitlement or booking leave, please contact your consultant.

 No problem! Contact us on 01254 786810 and we’ll be happy to help!